Thousands of customers reported problems with Capital One due to an outage to online services that began Wednesday and continued into the weekend.
On at least two separate occasions Friday afternoon, nearly 4,000 customers each reported problems completing transactions with Capital One, a credit card and banking company based in McLean, Va., according to Down Detector, a website that tracks outages web and applications.
In a statement shared by Capital One’s customer service account on social media, the company said Thursday that a “technical issue with a third-party vendor” was “temporarily impacting certain account services, deposits and payment processing for portions of our customer base. small business and commercial bank’.
Customers expressed frustration over delays with direct deposit payments, and some took to social media to complain.
Mike Matsos, a hospitality worker in Birmingham, Ala., who was expecting to be paid Thursday, said that as of early Saturday morning, Capital One had still not processed his paycheck, which he said made him withdraw money from his savings account to buy groceries.
He said Capital One had not provided a timeline for resolution, leaving him frustrated.
“If they don’t get it in the next few days, I won’t have any savings and I won’t be able to pay bills,” said Mr. Matsos, 26 years old. Later in the day, he said he had access to his paycheck.
Capital One, which has more than 100 million customers, said it is working to restore access to everyone affected. It was not immediately clear how many customers were affected.
“We fully understand your frustration here and expect services to gradually begin to return to normal today and most issues to be resolved by tomorrow morning,” the company’s customer service account assured users on Thursday.
On Friday, the company said the outage was not “related to fraudulent activity or the work of bad actors trying to gain access to our systems,” adding, “Your funds are safe and will be accurately reflected when the technology issue is resolved.”
Those issues emerged the same week that federal regulators filed a lawsuit against the company, saying Capital One intentionally underpaid interest on savings accounts even as interest rates rose.
The lawsuit claims the company may have cost its depositors more than $2 billion.
In an emailed statement Saturday, a Capital One spokesperson said the company had made “substantial progress” in resolving the issues.
“We have restored full account functionality and processed pending transactions for most of our customers and are completing work to restore full service to all of our customers as soon as possible,” the statement said. “We sincerely apologize to our valued customers.”
